Shipping & Delivery
As we traverse through these uncertain times we're working hard to keep our musicians playing. Our stores are still open with limited staff members, strict cleaning and physical distancing procedures. We are relying on our logistics partners to service you as best they can. Please be understanding if your order takes a few days longer than usual, or we take an extra day or so to get back to you.
WANT OUTRIGHT FREE SHIPPING? Follow us on Instagram and Facebook for regular shipping promotions!
Orders under $50 - flat rate of $10.00
Orders over $50 - FREE SHIPPING within metropolitan areas of NSW, ACT, VIC, QLD & SA*
*FREE SHIPPING Excludes Heavy/Oversized items or delivery to non-metropolitan/interstate areas as determined by us.
Flat rate of $20 - excluding Heavy/Oversized items or delivery to non-metropolitan/interstate areas as determined by us.
Quoted shipping price based on size, weight and destination. You will be contacted within 24 hours of placing your order with a shipping quote. If you deem the shipping quote unsuitable you may elect to have the purchase refunded. This includes items that exceed 20kg or are large/bulky. Mall Music reserves the right to determine which items are considered to fit this category.
Estimated Delivery Times
Standard delivery: up to 3-8 business days
Express delivery: 1-3 business days
IMPORTANT: If you do need your order URGENTLY we recommend contacting us by phoning 1300 861 669 before placing your order so we can ensure we can meet your delivery timeframe and expedite your order accordingly.
Deliveries are shipped Monday through Friday only during standard business hours.
There is no charge for picking up items in store and we can arrange for your order to be collected from either our Brookvale or Warringah Mall store - which ever is more convenient for you! Please wait to be contacted by our staff to discuss your time and location preferences to ensure the order is ready for pickup.
Please be aware that we are receiving online orders 24 hours a day, therefore the item you have selected may have sold out between updates of stock availability on the website. If the item you have selected has sold out we will attempt to contact you immediately on the email address and telephone numbers provided with your order.
Please understand that a delay may occur if your credit card was declined or if your address requires verification due to insufficient information.
Non-metropolitan or remote areas may require an additional day(s) delivery time.
All items will be sent in one shipment as soon as all products are available (product availability is listed with each item if delayed). If you require multiple shipments, please contact Mall Music on 1300 861 669 so we can assist you.
Multiple shipments will incur additional charges.
Delivery of Your Goods Within Australia
All parcels need to be signed for on delivery, so we recommend use of a business address if there will not be someone home during business hours. If your parcel cannot be delivered you will receive a notification card and you will need to make alternative arrangements for collection with the courier. If not collected, it may be returned to Mall Music and any re-delivery charges will be charged to the customer.
You may elect to provide delivery instructions and an "authority to leave". Please only do this if there is a secure area to do so. Mall Music are not responsible for your order once it has been delivered with your authority to leave or not signed for by someone at your premises.
You can check on the progress of your delivery any time using the link sent to you via email upon dispatch of your order. If at any time you are concerned about your delivery you can email firstname.lastname@example.org or phone 1300 861 669.