Where can I find your Terms & Conditions?
It is located inside the red bar at the top of the site below the thick black navigation bar. Or you can simply click the following link: Terms & Conditions

Do you offer financing?
Yes we do. Please check the following link for further information: Certegy Ezi-Pay

Does Mall Music Price Match other stores?
Yes! Mall Music will Price Match any product that is IN STOCK at any AUSTRALIAN AUTHORISED DEALER which has a PHYSICAL RETAIL STORE and has the new price PUBLISHED on their WEBSITE.
-For price match to be honoured the products MUST be matched up as the EXACT same product/ package.
-Price Match refers to PHYSICAL IN-STORE products only, not INTERNET ONLY priced goods [Internet price refers to goods only. Does not reflect physical shop price or Freight fees found at check out.]
-NOTE: This excludes eBay Stores, Liquidation Sales and Close Down Specials.

Can I bring my instruments in for service, tune-up or repairs?
Yes, at Mall Music, we have a functioning workshop situated in the store, covering all types of instruments, amplifiers, public address systems and electrical equipment repairs & servicing. There are over sixty years of combined experience between our few in-store technicians and we also do have access to full Brass & Woodwind servicing. Please feel free to contact us at gmi@mallmusic.com.au or classics@mallmusic.com.au to find out more about our Workshop services. Or visit the following link: Workshop

Who should I contact if I would like to make a query about…
For Hire-Tech enquiries contact Ben Carlisle at hi-tech@mallmusic.com.au
For Guitar & Amp enquiries contact Rick Barton at gmi@mallmusic.com.au
For Brass & Woodwind contact Digby Robinson at retail@mallmusic.com.au
For Education & Sheet Music enquiries contact Geoff Bonouvrie at education@mallmusic.com.au
For Drum enquiries contact us at retail@mallmusic.com.au
For Internet enquiries contact us at info@mallmusic.com.au
For General information contact us at retail@mallmusic.com.au

Or if you would like to call us, reach us at (02) 9905-6966 or send a fax to us at (02) 9939-1561

We will be continually adding more Q&A to this page, please contact us at info@mallmusic.com.au to ask us a question about anything that isn't available here.